Returns & Exchanges

To request a return or exchange, contact NOVA with your order number and the item involved. Our team reviews the request and gives you instructions before you send anything back.

Staff record approval, receipt and inspection of returned goods, and any manual refund. A dispatched item is not returned to available stock until it has been physically received and inspected. Your applicable legal rights remain in effect.

Return eligibility, time limits, and refund method must be confirmed with our team for your order before you send goods back.

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